Privacy Policy

DISCLOSURE PURSUANT TO ART. 13 OF EU REGULATION 2016/679

Dear Customer,
We welcome you to our website www.eleventymilano.it (the Site).
For Eleventy World srl your privacy and the security of your personal data are very important, for this reason we collect and manage your personal data with the utmost attention and take specific measures to keep them safe.
Below are the main information on the processing by Eleventy World srl of your personal data in relation to your browsing on www.eleventymilano.it and the use of the services offered. 

For detailed information on how Eleventy World srl manages your personal data, please read this document and our Privacy Policy carefully. 

Please also read the Cookie Policy and the General Conditions of Use of the website www.eleventymilano.it, which contain detailed information regarding the conditions relating to our services. 
Some services may be subject to specific legal terms, in which case we will give all the appropriate information from time to time.
All the services offered by www.eleventymilano.it are aimed exclusively at adults.
We remind you that this information is valid exclusively for www.eleventymilano.it and for the services offered therein.
We therefore invite you to carefully read the information that follows in relation to the treatment that will be carried out on your personal data.

1. WHO IS THE DATA CONTROLLER

The www.eleventymilano.it site is managed by ELEVENTY WORLD srl, a company based in via Corso venezia 5 - 20121 Milan, VAT number 08848610963, which acts as an independent data controller for all sales related activities as well as profiling such as the registration of orders and their fulfillment, the management of payments, any returns and services, after-sales customer support, as well as marketing.
Eleventy world srl, with registered office in Corso venezia 5 - 20141 - Milan (MI) acts as an independent data controller for the purpose of sharing your data, if you provide your express consent to these treatments.
Below are the main information on the processing of personal data carried out by Eleventy world srl
For any clarification, question or requirement related to your privacy and the processing of your personal data, you can contact us at any time by sending a request to our Customer Service or by writing to the address of the Eleventy world srl headquarters.
If you wish, you can also contact our Data Protection Officer, by writing to the above address, or by e-mail to the address consensi@eleventymilano.it 

2. WHO IS THE DATA PROTECTION OFFICER

The Data Protection Officer is available at the following email address: 
consensi@eleventymilano.it

3. WHO WILL PROCESS YOUR DATA?

Personal data will be processed and transmitted to third parties that we use to provide our services; these subjects have been adequately selected and designated by ELEVENTY WORLD srl for their proven reliability and competence as well as an appropriate guarantee of compliance with the rules on the processing of personal data, and specifically trained and authorized.
These subjects have been designated as data processors and carry out their activity according to the instructions given by ELEVENTY WORLD srl and under its control.
The third parties in question belong to the following categories: banking operators, internet providers, companies specialized in IT and telematic services; couriers; companies that carry out marketing activities; companies specialized in market research and data processing.
Your data may be transmitted to the police and judicial and administrative authorities, in accordance with the law, for the detection and prosecution of crimes, the prevention and protection from threats to public security, to allow ELEVENTY WORLD srl to ascertain, exercise or defend a right in court, as well as for other reasons connected with the protection of the rights and freedoms of others.

4. WHAT DATA IS COLLECTED, PROCESSED AND WHY

The personal data that ELEVENTY WORLD srl processes are those provided at the conclusion of an order for the purchase of goods, and those that we collect during the navigation phase or when the services offered on www.eleventymilano.it are used.
ELEVENTY WORLD srl can therefore collect data such as personal data such as

• • name and surname
• • shipping address and billing address
• • payment data
• • navigation data

Eleventy world srl treats, with its consent, the data provided when you wish to receive communications or promotional information from Eleventy world srl, such as name and surname, email address, date of birth, preferences (for example man or woman, interest in receive communications of our clothing, accessories or beauty products, etc.).
Eleventy world srl also processes the data relating to its purchases, when it expresses its express consent to the recording of consumption habits, preferences and lifestyle for the creation of group and individual profiles ("profiling") that are used for the sending of personalized communications and for carrying out market research and statistical research with anonymous data, organized in aggregate form. 
Your personal data are processed for the following purposes:

• • conclude and execute the purchase agreement for goods offered on www.eleventymilano.it;
• • provide the services of www.eleventymilano.it such as subscription to the newsletter;
• • allow registration on the Site and use of the services reserved for registered users;
• • manage requests forwarded to our Customer Service.

In the aforementioned cases, the processing of your personal data is legitimate as it is necessary to execute a contract concluded with you or to provide you with the service that you have specifically requested.
However, only with your express consent, we process your personal data for:

• • carry out commercial communications activities;
• • analyze consumption habits for the creation of individual or group profiles;
• • share your data with other companies;
• • customize the site according to your interests.

5. METHODS AND LEGAL BASIS OF THE PROCESSING

The legal bases on which we base the processing of the data provided are those provided by art. 6 of the GDPR according to which your data are processed only in the presence of one of the conditions envisaged by current legislation, and specifically:

• a) The conclusion and execution of a contract to which you are a party.
  When we process your data for the conclusion of the purchase contract of which it is a part, we take care to use only the minimum information necessary for the execution of the same. 
  This basis legitimizes the processing of personal data that takes place in the following activities:
• - conclusion and execution of a purchase contract for the products offered on www.eleventymilano.it;

• - registration on the Site and use of services reserved for registered users;

• - supply of services offered on www.eleventymilano.it;

• - management of requests by our Customer Service.

The refusal and non-availability of the requested personal data cannot give rise to the conclusion and / or execution of the contract itself, as well as to the requests and use of our services reserved to you.

• b) follow up on a legal obligation
  In the event of the conclusion of a contract for the purchase of goods on www.eleventymilano.it., The data will be processed to fulfill the legal obligations to which www.eleventymilano.it is required in compliance with the tax provisions and other rules to which is subject.
  
  The conclusion of the contract as well as the transmission of your data is in the user's freedom, in the awareness that these will be necessary and will be processed to fulfill the aforementioned legal obligations to which it is required www.eleventymilano.it

• c) for our legitimate interest
  
  Some of your personal data in case of purchase of products on www.eleventymilano.it with a credit or debit card, may be processed to carry out anti-fraud activities: we have a legitimate interest in carrying out this activity to prevent and pursue any fraudulent activities. For internal administrative purposes, the data may be processed by companies belonging to www.eleventymilano.it

• d) on the basis of your consent
  
  We will carry out the following treatments only if you have given us your express consent for:
• • carrying out marketing activities and opinion polls and market research;
• • analysis of your browsing and consumption habits as part of the use of your www.eleventymilano.it profile, in order to personalize your experience on our Site.

We inform you that consent is optional and can deny and revoke it at any time without affecting the navigability of our site by sending an email to: consensi@eleventymilano.it
We also remind you that, as already mentioned above, your refusal may make it impossible to offer some of our services and browsing the site may not meet the needs or the desired expectations. 

6. DURATION OF TREATMENT:

Pursuant to Article 11, paragraph 1, lett. e) of the Privacy Code and art.5 lett. e) of Regulation 2016/679, the personal data being processed are stored in a form that allows the identification of the data subject for a period of time not exceeding that necessary for the purposes for which they were collected or subsequently processed and in any case for a period not exceeding 10 years. 
Your personal data are stored in compliance with the terms and criteria specified below:

• a) data collected to conclude and execute contracts for the purchase of goods on Www.www.eleventymilano.it: 
  until the conclusion of the administrative-accounting formalities
  (The billing data will be kept for ten years from the billing date);
• b) data of the registered User:
  the data will be kept until you request the cancellation of your personal profile;
• c) payment data: 
  up to the certification of the payment and the conclusion of the related administrative-accounting formalities consequent to the expiration of the right of withdrawal and the terms applied for contesting the payment;
• d) data collected in the context of the use of services offered on www.eleventymilano.it: 
  these data are kept until the termination of the service or the cancellation of the subscription to the service by the User;
  
  
  
• e) data related to user requests to our Customer Service:
  the data useful for the assistance will be kept until the fulfillment of your request;
  
  
• f) data used for commercial communication activities towards users who purchase products on www.eleventymilano.it (soft spam): 
  these data are kept until the termination of the service or the exercise of the opposition by unsubscribing by the user;
• g) data provided for commercial communications activities, opinion polls and market research:
  up to the request by the user to stop the activity and in any case within 2 years from the last interaction of any kind of the user with the Eleventy shop;
• h) data used to personalize the Site and to show personalized commercial offers: 
  until the user requests the cessation of the activity and in any case within two years from the last interaction of any kind of the user with the Eleventy shop;
• i) data used for market research and satisfaction surveys:
  until the User requests the cessation of the activity.
  In any case, for technical reasons, the cessation of treatment and the consequent definitive cancellation or irreversible anonymisation of the related personal data will be definitive within thirty days from the terms indicated above. 

The legitimate interest in protecting the rights of the Data Controller may also exist following the termination for any reason of the contractual relationship between the Data Controller and the interested party and for the time strictly necessary for the protection of the rights of the Data Controller and the interested party or to comply with orders from the judicial, administrative and supervisory authorities.

7. COMMUNICATION OF YOUR PERSONAL DATA TO THIRD PARTIES

Personal data are accessible to our duly authorized personnel on the basis of necessity criteria and are communicated to third parties in the following cases:

• (a) when the communication is required by applicable laws and regulations with respect to legitimate third parties who receive the communications, such as authorities and public bodies for their respective institutional purposes; 
• (b) communication to third parties in the event of extraordinary operations (e.g. mergers, acquisitions, sale of companies, etc.). 

Your personal data is also shared with our service providers, e.g. for technical and organizational services that are functional to the purposes indicated above as independent collaborators, also in associated form - e.g. companies that manage our website, companies that specialize in market research and data processing, advertising companies, etc. 
We provide these subjects only with the data necessary to perform the agreed services and they act as Data Processors, based on the instructions received from Eleventy world srl 
Eleventy world srl does not communicate your data to third parties so that they can use them for their own marketing or profiling purposes.

8. PURPOSE OF THE PROCESSING AND CONSEQUENCES IN THE EVENT OF REFUSAL TO PROVIDE YOUR PERSONAL DATA

Purposes necessary for the performance of a requested service 

• • Eleventy world srl processes the personal data you provide to allow you to use the services of the Site, including requesting information on our products and their availability, requesting assistance, being contacted. For these purposes Eleventy world srl processes your data such as title, name and surname, email, data relating to the place of residence (city, country).
  For the purposes indicated above, it is necessary to provide your personal data and any refusal would prevent you from using the requested service.

Additional purposes: marketing - profiling - data sharing with ELEVENTY WORLD SRL 

• • With your consent, which is optionalEleventy world srl uses your personal data for marketing purposes, i.e. to send you promotional newsletters, commercial or advertising communications on events, Eleventy world srl promotional and commercial initiatives, market research and surveys for the detection of satisfaction. , as well as to carry out statistical analyzes with anonymous data, organized in aggregate form. 
  Marketing activities are carried out by email, newsletter, chat, instant messaging, social networks.
  You can at any time indicate the method of contact you prefer among those listed above and can oppose the receipt of promotional communications through all or only some of the communication channels indicated above.
• • With your consent, which is optional, Eleventy world srl through Internet sites or Eleventy world srl accounts on social media, collects informationrelated to your preferences, habits, lifestyle as well as the detail of the purchases made to use them for the creation of group and individual profiles ("profiling") which are used for sending personalized communications and for carrying out market research and statistical research with anonymous data, organized in aggregate form.
• • With your consent, which is optional, Eleventy world srl uses your personal data for the purpose of sharing them with the companies of the Eleventy world srl group, for carrying out marketing activities on their part, i.e. to send you promotional newsletters, commercial communications, promotional and commercial initiatives of the companies of the Eleventy world srl group, market research and surveys for the detection of satisfaction, as well as for carrying out statistical analyzes with anonymous data, organized in aggregate form.
  You can at any time indicate the method of contact you prefer among those listed above and can oppose the receipt of promotional communications through all or only some of the communication channels indicated above.
  
  For the marketing, profiling and sharing of your data Eleventy world srl uses data such as title, name and surname, email, data relating to the place of residence (city, country), data relating to the interaction with our digital initiatives (sites Internet, social media), products displayed, requested and / or purchased, participation in events organized by Eleventy world srl or in which Eleventy world srl participates. 
  Providing your personal data for the purposes of marketing, profiling and sharing your data indicated above is optional and any refusal will have no consequence on your registration on the website.

9. "YOUR" RIGHTS

You can contact Eleventy world srl as Data Controller or the Data Protection Officer at the addresses indicated above for: 

• • the updated list of our data processors (ie our service providers), the subjects to whom the data are communicated and to exercise at any time the following rights referred to in art. 15 ss. of the Regulations;

• • obtain confirmation of the existence or not of your data, verify its content, origin, accuracy, request its integration, updating, rectification, cancellation, anonymization,
• • ask for data portability,
• • limitation of treatment, opposition to treatment for legitimate reasons, eg. opposition to marketing activities, submit an application to the Control Authority (the Guarantor for the Protection of Personal Data).

If you wish, you can request to receive the personal data held by Eleventy world srl concerning it in a format readable by electronic devices and, where technically possible, we can transfer your data directly to a third party indicated by you. 
If you believe that the processing of your personal data has been carried out illegitimately, you can lodge a complaint with one of the supervisory authorities responsible for compliance with the rules on the protection of personal data.
In Italy, the complaint can be submitted to the Guarantor for the Protection of Personal Data (http://www.garanteprivacy.it/). 
This information may undergo changes and additions over time, therefore we invite you to periodically check its contents. 
Where possible, we will try to promptly inform you of any changes made.