F.A.Q.

When the order is shipped, Eleventy sends you an e-mail communication containing the delivery code provided by the affiliated couriers (GLS for Italy, TNT and FedEx for Extra Italy shipments)

For your online shopping on eleventymilano.it, you can choose to pay by credit card, PayPal or bank transfer.

The tax-free price refers to the reduced price of VAT (Value Added Tax). It is reserved exclusively for residents of countries outside the European Union: the order will be automatically calculated with tax-free prices if the shipment is destined for an extra EU country.

In the shop section of eleventymilano.it all items that can be purchased online report the price with VAT included and excluded (tax free price). The tax free price is valid for shipments destined for countries outside the European Union. The total amount of the order is calculated in the cart, after indicating the country of dispatch and the desired method of payment. For shipments outside the European Union, the cost of customs operations is borne by the end customer, with payment on receipt of the goods. For information on costs, we suggest contacting the reference customs office of the country directly.

The active gate for credit card transactions uses the Secure Socket Layer (SSL) technology which guarantees the information transmitted by cryptography and guarantees maximum data integrity and confidentiality. The credit / debit card numbers are not registered on the eleventymilano.it site, but are stored on a secure site of the Unicredit bank that operates the transaction. During the transaction, you may be asked for the 3D Secure Code: it is a security code that further guarantees online payment. You can request it directly from the credit institution that issued your card.

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